Home » Categories » General

GN: Using the PQ Application Information Utility

Revision Date: 2012-03-08


In order to help in diagnosing a software problem on your computer you may be asked by PQ Systems to download, install and run the PQ Application Information utility program. This utility gathers diagnostic information about specific files and ActiveX components on your computer and records the results to a log that you can e-mail back to PQ Systems.


On Windows 2000 or higher you must be a member of the local Administrators group in order to successfully install and use this program.

Download the setup program for the PQ Application Information utility program here.

After the setup program has downloaded, run SetupPqAppInfo.exe and follow the installation instructions.

To start the utility, click on the PQ Application Information shortcut on the Start menu, or on the shortcut on your desktop if you requested a desktop icon during the install.

On Windows Vista, Windows 7, Windows 8, Server 2008 and higher the PQ Application Information utility must be run with Administrator rights. Right-click on the PQ Application Information shortcut and select "Run as administrator."

Click the Open button and select the *.PQINFO file that corresponds to the application for which you desire to gather diagnostic information. Then click the Get Info button to gather information about the application.

If the PQ application is in "Trial Mode" the "Trial Mode Information" window may appear one or more times. Simply click the Exit button each time it appears.

One of the actions performed on each ActiveX component the utility tests is to verify that the component can be registered. Thus, a side effect of running the utility is that any ActiveX components in the list that were not registered prior to running the utility may be registered afterward. In some cases, that might be sufficient to correct the problem under investigation.

The diagnostic information that is gathered will be displayed in the Log window as well as being appended to the "PQ Application Information.log" file that is in the same folder as PqAppInfo.exe.

Send the results that were recorded in the Log window back to the PQ Systems Technical Support representative you are working with. You can copy the entire contents of the Log window to the clipboard via the Edit > Copy Entire Log menu, and then paste the information into an e-mail message. Or, you can attach the "PQ Application Information.log" file to an e-mail message.

When you are finished using the utility you can use Control Panel > Add/Remove Programs (on Windows XP) or Programs and Features (Vista and higher) to uninstall "PQ Application Information."

Attachments Attachments
There are no attachments for this article.
Related Articles RSS Feed
GN: General guidelines for sending e-mail via an SMTP server using PQ software products
Viewed 8171 times since Mon, Jan 16, 2012
GN - Using the PQ Application Cleaner Utility
Viewed 3037 times since Fri, Nov 9, 2007
GN - Permissions for the PQ Systems registry key
Viewed 2939 times since Fri, Nov 9, 2007
GN: Link to Chart Images from PowerPoint
Viewed 3482 times since Fri, Jan 22, 2010
GN: Using Dependency Walker to Diagnose ActiveX Component Registration Problems
Viewed 18888 times since Fri, Nov 9, 2007
GN: Couldn’t update; currently locked - error on Netware
Viewed 2179 times since Wed, Nov 14, 2007
GN: How to do an Unattended Install or Uninstall of a PQ Systems product
Viewed 2388 times since Fri, Dec 7, 2007
GN: Cannot Read License File due to Data Execution Protection (DEP)
Viewed 2722 times since Fri, Nov 9, 2007
GN: PqLicenseMrg.exe Installation Error
Viewed 2605 times since Wed, Oct 28, 2009
GN: DAO360.DLL or DAO350.DLL Improperly Installed to Root of Drive on Windows XP
Viewed 7412 times since Fri, Nov 9, 2007